Refund Policy

Last updated 2 October 2026

Wapper.ai sells two things: credit, which you add to a wallet and spend on changes to your apps, and plans (Pro and Business), which are subscriptions. This page says when the money for either comes back.

Credit you have not used

Ask us within 14 days of paying and we will refund the credit you have not spent, less 10%. Your wallet does not expire, so there is no rush — the 14 days is about the refund, not about the credit.

The 10% is not a fee we keep. It is roughly what the payment processor charges to take the money in the first place, and it is not returned to us when we refund you. We would rather say that plainly than pretend the money went somewhere else.

Changes you have already made

Credit spent on a change is not refundable. The app was built and it is yours. If a build fails or produces nothing, you are not charged for it at all — that is not a refund, it is simply how the meter works.

Plans

Ask us within 14 days of your first payment for a plan and we will refund it in full, and end the plan. That covers a first monthly or yearly payment, once per account.

After that, cancelling stops the next renewal: you keep the plan until the end of the period you paid for, and that period is not refunded. A yearly plan cancelled partway through runs to the end of its year.

Changes a plan includes each month are part of the plan, not credit, so they are not refunded separately and do not carry over.

Free credit

Some credit is given rather than bought: the changes a new account starts with, the free ones each month, and the bonus that comes with a larger top-up. Free credit is not money and cannot be refunded as money. Refunds return what you actually paid.

Mistakes

If you were charged twice, or paid an amount you did not mean to, tell us and we will return it in full. We would rather fix that than argue about it.

How to ask

Email [email protected] from the address on your account and say what you would like refunded. We answer within a few working days. You do not need to give a reason.

Payments are taken by Paddle, our merchant of record, so a refund is returned by them to the card or account you paid with. It usually appears within a few working days, depending on your bank.

If something goes wrong

Please contact us before asking your bank to reverse a charge. A chargeback costs both of us a fee and takes weeks; an email usually takes a day and gets you the same money back.